Senseloom for support calls
Know why customers call.
Senseloom turns each support call into a summary with the reason for contact, the resolution and the follow ups, so team leads catch up without listening to every call.
- Upload calls from your support line or dialer
- Summaries built for support calls
- Invite the whole support team
A support call, read for you
From why they called to what happens next.
Senseloom gets every word and every speaker right first, then fills the support call template: reason for contact, resolution and follow ups, each linked to the moment it was said.
01 · The foundation
World class transcript accuracy
Built on leading speech AI, in 90+ languages and with every speaker labeled, so each line says who said it.
See accuracy by language →02 · On top
AI that does the work
Summaries shaped by the type of recording, your templates, playbook checks and answers in Claude or ChatGPT.
Why support teams use it
The answers are already in your calls.
- 01
Find the call, not the ticket
A customer says they were promised a refund. Search the call and hear exactly what was said.
- 02
Train agents on real calls
New agents search how the team handles cancellations, refunds or upset customers, and listen from that second.
- 03
Spot repeat issues early
Search a product name or an error message and read the calls where it came up.
For the whole support team
Every customer call in one place.
Agents, team leads and product read the same calls. Search every word, keep support calls in their own workspace and decide who sees what.
01 · Search
Search every word
Real full-text search across every transcript in your workspace. Find the exact moment, not just the file.
02 · Workspaces
A space for every team
Sales, product and support each get a workspace, open to the whole company, to selected people or private. Projects keep it in order.
03 · Roles
The right access for everyone
Invite your team as admins or members. Admins manage people and settings, everyone else gets straight to work.
04 · Sign in
Secure sign in
Sign in with Google or with your email address. Enterprise SSO on request.
Talk to us about SSO →
Playbooks for support
Your support checklist, checked on every call.
Write down how a good support call should go, or start from a ready playbook. Senseloom checks every call and links each step to the moment it happened.
- A ready playbook for support calls
- Your own steps, written as plain sentences
- Every check links to the moment it happened
- Part of the summary, not another dashboard
Claude, ChatGPT and MCP
Take your calls into Claude or ChatGPT.
Connect Senseloom to Claude or ChatGPT through MCP and ask across your support calls, for example why customers called this week.
- Works with Claude, ChatGPT and other MCP clients
- You choose which workspace it can read
- Answers point back to the call and the second
Privacy & GDPR
Your data is stored in the EU.
Made for European teams that record customers and colleagues and work with personal data under GDPR.
01 · Residency
EU data residency
Recordings, transcripts and AI results are stored in the EU.
02 · Training
No AI training
Your recordings are never used to train AI models, ours or anyone else's.
03 · Retention
Zero data retention
The AI providers we work with keep nothing once your request is done.
Pricing
Start free. Pay only for what you use.
Start on Free and move to Pro when your team needs more. Pro has no subscription. You buy credits only when you need them.
What's included
- 5 free credits a month
- 1 person
- 1 playbook, checked on every call
- 50 MCP calls a day
Everything in Free, plus
- Credits as you need them, no subscription
- Your whole team, one shared balance
- Unlimited playbooks
- No daily limit on MCP calls
Compare plans
Not sure which plan fits?
Both plans include transcripts, summaries, templates, search and export. The pricing page compares every limit and explains how credits work.
FAQ
Questions
Support calls, consent and your data. Can't find an answer? Talk to us.
Try Pro free for 14 days.
Upload your first support calls and get transcripts and summaries in minutes. No subscription.
Start 14 day free trial